Got Questions? We Have Answers

Booking is easy! Browse our properties page, select the property that meets your needs, and click "View Details" to see availability. You can book directly through our website, call us at (803) 529-8407, or email [email protected]. We'll respond quickly to confirm your reservation and send you all the necessary details.

We offer flexible cancellation options. For standard bookings, you can cancel up to 48 hours before check-in for a full refund. Extended stay bookings (30+ days) have different terms. Corporate accounts may have customized cancellation policies. Contact us for specific details about your reservation.

Standard check-in is at 3:00 PM and check-out is at 11:00 AM. However, we understand business travel schedules can be unpredictable. Early check-in and late check-out may be available upon request (subject to availability). Self check-in options are also available at most properties for added flexibility.

Select properties are pet-friendly. Pet policies vary by property and may include additional fees. Please contact us when booking to discuss pet accommodations. We'll help you find a suitable property that welcomes your furry companion.

Most of our properties include free parking. Some downtown locations may have paid parking or require parking permits. Parking details are listed on each property's page. If you have specific parking needs (RV, multiple vehicles, etc.), please let us know during booking.

Yes! We offer discounted rates for weekly (7+ nights) and monthly (30+ nights) stays. Extended stay rates can save you 15-30% compared to nightly bookings. Contact us for a custom quote based on your dates and preferred property.

All properties include high-speed WiFi, full kitchen, dedicated workspace, fresh linens and towels, and basic toiletries. Many properties also offer parking, laundry facilities, fitness center access, and smart TVs with streaming services. Specific amenities vary by property—check each listing for details.

Absolutely! We provide 24/7 guest support via phone, email, and chat. Whether you have questions, need assistance, or encounter an emergency, our team is always available to help. You'll receive emergency contact information upon booking.

Yes! We work with many corporate clients and can accommodate team bookings. We offer corporate accounts with volume discounts, consolidated billing, and a dedicated account manager. Contact us to set up a corporate program tailored to your company's needs.

Every property receives a professional deep cleaning before guest arrival. We follow enhanced sanitization protocols focusing on high-touch surfaces. For extended stays, weekly cleaning service is included. Additional cleaning can be arranged upon request. We maintain the highest standards of cleanliness and hygiene.